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Customer Relationship Management |
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In today’s competitive market driven economy it is not only sufficient to provide your customers with the best service levels and customer experience over the short-term, but also analyze the transactional information to develop better services and products for your customer over the long run through the discovery of not-so-obvious insights into customers wants and needs.
FuGenX CRM practice is driven by the philosophy that we work for our customers’ customers. At FuGenX we believe that Customer Relationship Management is a strategy to help attract, retain and grow a profitable customer base. And the CRM packages are merely a means to help execute the CRM strategy.
FuGenX provides end-to-end CRM services that include devising CRM strategy, CRM package evaluation, feasibility analysis, implementation, upgrade, data migration and post-implementation support.
At our CRM practice we measure the success of our CRM projects using various metrics:
• ROI on investment in CRM licenses and implementation by the client
• Recovery of initial investment through cost savings and increased revenues
• Reduced Transaction volume
• Reduced Transaction level cost
• Increased visibility of customer view
Our CRM Service Offering
FuGenX offers end-to-end enterprise solutions ranging from package selection to application support and maintenance.
- Consulting
- Feasibility Analysis
- Technology Evaluation & Selection
- Project Scoping
- Metrics Reporting & ROI
- Proof-of-Concept development
- Application Audit & Health Check
- Implementation
- Implementation Strategy
- Functionality Mapping & Gap Analysis
- Data Migration,
- Conference Room Pilot & Training
- Full Cycle Implementations & Deployment
- Release Management
- Customization & Integration
- Custom Object Development
- Custom Reports Development
- Upgrade Services
- Application/Product Upgrade
- Database Upgrade
- Data Conversion and Migration
- Object Migration
- QA and Testing Services
- Testing Process Consulting
- Manual, System and Integration Testing
- Load Testing
- Fail Over and Availability Testing
- Test Cases Automation
- Reporting Services
- Customer Data Integration
- Unification of Customer Data
- Multiple Version Integration
- Real Time/Batch Data Cleansing
- Support and Maintenance
- Application Support
- Customization Support
- Database Administration
- Application Administration
- Performance Tuning
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The need for a Content Management System
A Content Management System is a Web application that makes content authoring and delivery easy. It enables users to quickly and efficiently build, deploy, and maintain content-rich web sites by streamlining the web publishing process. Content Management Systems can reduce the need for costly site maintenance and thus empower users to manage their own content.
Do-it-yourself:
For clients those prefer to update and maintain their site themselves, a web content management system is the ideal solution.
No knowledge of web design needed: Having a content management system ensures that the design of your website remains unchanged and the content can be updated without the need for programming or HTML knowledge. A Content Management System allows anyone with little or no experience in web design to update and maintain their own site. This is achieved through any computer connected to the Internet and without the need for additional client software.
Centralized location:
By using a Content Management System your organization can provide employees with a central location to provide and access up-to-date, accurate information and applications. This surely results in increased employee productivity which is critical to achieving the most streamlined business processes.
Continious service in CMS while applying the best work flows has made us delivering the best quality service to the clients across the globe. Our CMS Solutions makes your business smarter. |
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Why FuGenX?
A deep understanding and Strong application development experience. Our innovations in application services help you reduce risk and improve your return on application investments.
What we offer?
Desktop based Application
Smart Phone Application
Custom application development & systems integration
Business application Development
Complex systems integration
Enterprise applications
Information management
Portals and content management
Database Application System
Inventory Management
Website designing services |
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